Roseland Consulting LLC
Roseland Consulting LLC

  • Our Approach

    Customized

    Cookie cutter is good, when it works. And, working the square peg into a round hole takes finesse. We partner with you to  adapt, and create quality solutions to drive performance excellence. 

    Relevant

    Timely and sound.   

    Our commitment is to partner with you to identify the right quality solution that makes sense for your situation, and address your needs. 

    Right-Sized

    One Size does not fit all. 

    My expertise is to ensure solutions can be successfully implemented, based on your available resources - financial, people, systems. 

    Our Services

    Strategy

    Strategy serves as the competitive game plan.

    A great strategy focuses organizational resources on what not 

    to do in order to deliver on the mission and drive the vision. 


    Key Areas:

    • Strategy Development, Planning, Innovation, Objectives
    • Strategy Implementation, Action Plan Development, Deployment and Modification



    Leadership

    Leadership is action. 

    Effective Leaders align mission, vision, values, and strategy to motivate and sustain high performance. 


    Key Areas: 

    • Setting Vision and Values  
    • Communication Architecture / Plan
    • Mission and Organizational Performance 

    Customer Experience

    Customer Experience is HOW a customer perceives their 

    interactions with an organization, including the brand. 


    Key Areas: 

    • Employee Engagement 
    • Customer Satisfaction & Engagement
    • Customer Requirements
    • Relationship Management 
    • Service Recovery / Complaint Management

    Brand

    A Brand is your story - It's what you're all about 

    and why you exist. 


    Key Areas: 

    • Brand Audit / Architecture
    • Marketing Plan
    • Brand Loyalty | Service Excellence
    • Community Relations  | Business Development 

    Our Process

    Discovery

    A Current State Assessment and Analysis is completed to identify strengths, gaps (blind spots), and improvement opportunities.


    Design

    The Design phase identifies strategic possibilities through brainstorming, bench-marking, and exploring evidenced based best practice. 

    Delivery

    In the Delivery phase we build an actionable plan, pulling everything together, and aligning people, process and systems to mission, vision, values and strategy.