Roseland Consulting LLC
Roseland Consulting LLC

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    Service Areas

    Strategy

    Strategy serves as the competitive game plan. 

    A great strategy focuses organizational resources on what not 

    to do in order to deliver on the mission and drive the vision. 


    • Strategy Development, Planning, Innovation, Objectives
    • Strategy Implementation, Action Plan Development, Deployment and Modification



    Leadership

    Leadership is action. 

    Effective Leaders align mission, vision, values, and strategy to day-to-day operations, motivating and sustaining  high performance. 


    • Setting Vision, Values  and Behaviors Standards
    • Communication Architecture / Plan
    • Mission and Organizational Performance 
    • Leadership Development
    • Performance Management

    Service Excellence

    Service Excellence is the ability to consistently meet customer expectations.  

    • Employee Engagement 
    • Customer Satisfaction & Engagement
    • Customer Requirements
    • Relationship Management 
    • Service Recovery / Complaint Management
    • Process Improvement

    Brand

    A Brand is your story - It's what you're all about and why you exist. 


    • Brand Audit / Architecture
    • Marketing Plan
    • Brand Loyalty 
    • Community Relations  | Business Development 
    • Touch Point Mapping 

    A Fluid Process

    Discovery

    A Current State Assessment and Analysis is completed to identify strengths, gaps (blind spots), and improvement opportunities.




    OUTSIDE PERSPECTIVE | OBJECTIVE ANALYSIS

    Design

    The Design phase identifies strategic possibilities through brainstorming, bench-marking, and exploring evidenced based best practice. 



    SOLVE BIG PROBLEMS | REMOVE BARRIERS

    Delivery

    In the Delivery phase we build out an actionable plan, pulling everything together, and aligning people, process and systems to mission, vision, values and strategy. 



    CUSTOMIZED, RELEVANT, RIGHT-SIZED