Strategic, values driven leader known for exceptional communication skills, working effectively across all areas/ levels of an organization, and building a culture around service.
Excels at ability to design actionable plans; aligning people, process, and systems; and connecting mission, vision, values, and strategy to day-to-day operations - achieving next level performance, breakthrough results.
Experienced in leading high performing, cross functional teams, and managing successful projects that deliver on customer requirements, drive data-based decision making, and improve efficiency and effectiveness of process.
Solid understanding of performance excellence methodologies, including Baldrige (evaluator), Lean, Six Sigma (green belt), and Studer Service Excellence Principles.
Areas of Expertise: Organizational Leadership, Strategy, Brand, Voice of Customer, Talent Management, Performance Excellence, Financial Management – Budget, P&L, and Revenue Cycle.